Shared inbox

The inbox is where your team lives during a busy launch. Every DM the bot sends, every reply a buyer writes, every handoff to a human — it all lands here.

Anatomy of a conversation

Each conversation card shows:

• Avatar and TikTok handle of the buyer.
• Last message with a timestamp.
• Whether it's currently handled by the bot or taken over by a teammate.
• Tags the bot or your team added (e.g. vip, shade-fair, refund).
• Which automation started the conversation.

Click a card to open the full thread on the right.

Bot vs human

A conversation is either running on autopilot or owned by a person:

• Bot — a flow is running. The buyer is being asked a question or is between bot messages.
• Human — a teammate has taken over. The bot won't send anything else on this conversation unless you hand it back. See Human handoff.

Filters

The filter bar handles the common views:

• All — every conversation across the workspace.
• Mine — conversations you've taken over.
• Unassigned — handed off to a human but nobody owns them yet. These need attention.
• By tag — pick any tag your team uses.
• By automation — useful for measuring a specific campaign's DM volume.

Replying

Once you're in a conversation, type in the composer at the bottom. It supports plain text with emoji.

Pressing Enter sends. Shift + Enter starts a new line.

Live new-DM alerts

When a buyer sends a new inbound DM, a toast pops up — wherever you are in the app, not just the Inbox. It shows the contact's avatar and name, and a View button that opens the conversation directly.

• It fires on inbound messages only (a buyer wrote to you), so the bot's own sends don't interrupt you.
• It's deduped per conversation, so a chatty buyer won't bury you in toasts.
• You only see it if your role includes inbox access.

Search

Search across TikTok handles, conversation text, tags, and automation names from the search bar at the top of the inbox.