Welcome
ChatSparks turns every TikTok comment into a tracked DM, and every DM into a TikTok Shop order. This is the user manual for your team.
You're here because your TikTok posts are getting comments faster than your team can answer them — and every unanswered PRICE? or LINK pls is a lost order.
ChatSparks fixes that. Comments trigger a DM. The DM walks the buyer to checkout. Your inbox sees every conversation, and you can take over the moment a customer needs a human. Orders trace back to the exact comment and post that produced them.
What you can do with ChatSparks
| If you want to… | Read |
|---|---|
| Connect your TikTok Shop and creator account | Connect TikTok |
| Set up your first comment-to-DM automation | Your first automation |
Reply to specific keywords like PRICE or SHADE | Comment triggers |
| Build a multi-step DM conversation | DM flows |
| Answer customers from a shared inbox | Shared inbox |
| Hand a conversation from the bot to a teammate | Human handoff |
| See which posts and comments drove orders | Attribution |
| Understand MAC, plans, and limits | Billing |
| Fix a problem | Troubleshooting |
How the workflow fits together
1. A viewer comments
On a video, a Live, or a post — anywhere comments happen.
2. ChatSparks triggers
A keyword, a question, or a 'first comment from this user' matches a rule you set.
3. The bot DMs
A flow you built sends product info, the variant question, and the TikTok Shop link.
4. Your inbox sees it
Every reply lands in the shared inbox. Take over when a customer needs nuance.
5. The order tracks back
When the buyer checks out, ChatSparks attributes the sale to the comment and post.
A note on voice
ChatSparks DMs your customers as your brand. The bot is not pretending to be a person, but it should never sound like a corporate auto-reply either. Read DM flows → tone guidelines before you publish anything that goes live to a real audience.