Connect TikTok
Link your TikTok Business account so Tuku can read comments, send DMs, and attribute conversations.
Before you can build any automation, Tuku needs permission to read comments on your posts and send DMs on your behalf.
What you need before you start
- A TikTok Business account — the account that posts your videos. Tuku reads comments and sends DMs through TikTok's Business Messaging API, which only works with Business accounts. A Personal account (TikTok's default, sometimes called a Creator account) won't connect — Tuku rejects it.
- An Owner, Administrator, or Manager role in Tuku. (Only the Owner or an Administrator can later disconnect an account.)
If your TikTok account isn't a Business account yet, switch it first: in the TikTok app, go to Profile → Menu → Settings and privacy → Account → Switch to Business Account. Switching is free and reversible. If you try to connect a non-Business account, Tuku stops you with "Tuku needs a TikTok Business account."
The "Personal" vs "Brand" question in onboarding is only about how you plan to use Tuku — it doesn't change this requirement. Either way, the TikTok account you connect must be a Business account.
Connect your TikTok Business account
You'll connect TikTok during onboarding the first time. To connect another account (or reconnect) later, open Settings → General and use the TikTok account card.
- Click Connect TikTok. A TikTok login popup opens.
- Sign in with the Business account that posts your videos.
- Approve the permissions Tuku asks for:
- Read your profile (name and avatar).
- Read your video list for attribution.
- Read and manage comments on your videos.
- Send and manage direct messages as your account.
- The popup closes and your account shows as connected.
If you only approve some permissions, automations will partially work — for example, comment triggers will fire but the bot won't be able to send the DM. Approve every permission, or disconnect and reconnect.
Connecting another account later works the same way, up to your plan's TikTok account limit (the Free plan includes one; Pro connects more). See Plans & billing.
If something isn't working
Give it a minute after connecting — your recent posts and comments sync in the background. If comments still aren't triggering automations after that, reconnect the account from Settings → General and re-approve every permission. See Troubleshooting for the full checklist.
Disconnecting
Only the workspace Owner or an Administrator can disconnect a TikTok account, from the TikTok account card in Settings → General. Disconnecting:
- Pauses all live automations on that account immediately.
- Revokes Tuku's access token on TikTok.
- Keeps your automations, inbox history, contacts, posts, and analytics for 60 days — reconnecting the same account within that window restores everything.
After 60 days without reconnecting, that account's data — automations, inbox history, contacts, comments, and analytics — is permanently deleted. Reconnect before then if you want to keep it.