Connect TikTok
Link your TikTok creator account and TikTok Shop so ChatSparks can read comments, send DMs, and attribute orders.
Before you can build any automation, ChatSparks needs permission to read comments on your posts, send DMs on your behalf, and read your TikTok Shop orders.
What you need before you start
- The TikTok account that posts your videos (the creator account, not a personal one).
- The TikTok Shop seller account tied to that creator. They must be on the same business.
- A workspace owner role in ChatSparks. Only owners can connect or disconnect platforms.
Step 1 — Connect your TikTok creator account
- Open Settings → Integrations in the ChatSparks dashboard.
- Click Connect TikTok.
- You'll be redirected to TikTok's authorization screen. Sign in with the creator account.
- Approve the scopes ChatSparks requests:
- Read comments on your videos and Lives.
- Send direct messages as your account.
- Read your post list for attribution.
- You'll be redirected back. The integration card should now show Connected.
If you only approve some scopes, automations will partially work — for example, comment triggers will fire but the bot won't be able to send the DM. Approve every scope, or disconnect and reconnect.
Step 2 — Connect TikTok Shop
- Still in Settings → Integrations, click Connect TikTok Shop.
- Sign in with the seller account.
- Approve Read orders and Read product catalog.
Once Shop is connected, ChatSparks can:
- Pull your product list so flows can mention real SKUs.
- Match new orders to the DM conversation that produced them (see Attribution).
Step 3 — Verify it works
On the Integrations page, both cards should show:
| Field | Expected value |
|---|---|
| Status | Connected (green dot) |
| Last sync | a timestamp from the last few minutes |
| Webhook | Receiving events |
If the webhook says Waiting… for more than 10 minutes after your next comment or DM, see Troubleshooting → Webhook not receiving.
Disconnecting
You can disconnect either platform from the same page. Disconnecting:
- Pauses all live automations immediately.
- Keeps your flow drafts, inbox history, and analytics.
- Does not delete your contacts.
To delete data, see Billing → close your account.