Experts
Teach Tuku to answer your buyers' questions in your voice — an expert is a set of knowledge plus its own instructions.
An expert is a set of knowledge with its own instructions. Drop an AI Expert node into a flow and the AI answers buyers as that expert, using only the documents you attach to it — so you can have a "Product Q&A" expert, a "Shipping & Returns" expert, and so on, each with the right knowledge and the right tone.
Open it from the sidebar under AI → Experts.
AI is a Pro feature. Experts and the Knowledge Base are available on Pro plans. They're not included in the Free plan or the $49 beta lifetime founding offer — those see an upgrade notice instead of the create/upload screens. See Plans & pricing.
What's in an expert
| Part | What it does |
|---|---|
| Name | A label for the set, e.g. Product Q&A, Shipping & Returns. |
| Instructions | How this expert should answer — voice, language, length. e.g. "Reply as a friendly Thai skincare advisor; keep it under 2 sentences." |
| Only answer from attached knowledge | When on, the expert sticks strictly to its attached documents and won't improvise beyond them. Recommended. |
| Knowledge | The documents this expert is allowed to answer from — see Knowledge Base. |
Creating an expert
- Go to AI → Experts and click New expert.
- Give it a name and write its instructions.
- Attach knowledge — upload new documents or pick from your library. The same document can be attached to more than one expert.
- Create. You land on the expert's detail page, where you can edit the config, manage attached knowledge, and test it in the playground.
Trying an expert
Every expert has a Try it playground on its detail page. Ask a question the way a customer would — it uses the same knowledge and instructions your automations use, so tuning the expert here is tuning production. When an answer isn't what you want, sharpen the instructions or fix the knowledge, then try again.
Using an expert in a flow
An expert answers real buyers through the AI Expert node in your automations: it holds the whole Q&A — answering follow-ups until the buyer is done or asks for a person. See AI Expert conversations for exactly how those conversations run and end, and Flow nodes → AI Expert for adding the node.
Active vs paused
Each expert is Active or Paused. Pausing an expert doesn't touch your flows — automations that use it send their fallback message instead of an AI answer and route the buyer down the node's Wants a person branch, until you reactivate it. Use it as the off-switch while you rework an expert's knowledge.
Editing and deleting
Open any expert to change its name, instructions, the "only answer from knowledge" toggle, or its attached documents.
Deleting an expert keeps its knowledge documents — they stay in your Knowledge Base and stay attached to any other experts that use them. Only the expert (its name and instructions) is removed. If an automation still uses the expert, Tuku asks you to remove it from that automation first.
How experts relate to knowledge
Knowledge documents and experts are many-to-many: one document can power several experts, and one expert can draw on several documents. Upload your FAQs, policies, and product details once in the Knowledge Base, then mix and match them into focused experts.