Team members

The Settings → Members page is the team roster. Add teammates, assign roles, and remove access when someone leaves.

The number of teammates you can invite depends on your plan:

Plan	Seats
Free	1 (owner only)
Pro	Unlimited
Enterprise	Unlimited

Pro and Enterprise both include unlimited seats — invite as many teammates as you need at no extra per-seat cost. Free is capped at one person. Upgrade from Plans & billing.

Roles

Tuku has six roles. The person who creates the workspace is the Owner; everyone you invite gets one of the other five roles.

Role	What it's for
Owner	The person who created the workspace. Same access as Administrator, and is the billing owner. Can't be removed or demoted while they're the only owner.
Administrator	Full control: billing, the TikTok connection, members and roles, automations, inbox, contacts, analytics.
Manager	Runs the workspace day to day — automations, inbox, posts, contacts, and managing most teammates. Can only view billing, and can't delete the workspace or manage admins.
Agent	Front-line support. Works the inbox and edits contact tags and notes; views automations and posts. No billing, analytics, members, or settings.
Billing Manager	Billing only — for an accountant or finance contact. No inbox, automations, contacts, or settings.
Viewer	Read-only across the product. Sees the inbox, automations, posts, contacts, and analytics, but changes nothing and can't see billing.

Agent is the same role older workspaces called Customer Service — same permissions, new name.

What each role can access

Area	Owner	Admin	Manager	Agent	Billing Manager	Viewer
Inbox	Full	Full	Full	Full	—	View
Automations	Full	Full	Full	View	—	View
Posts	Full	Full	Full	View	—	View
Contacts	Full	Full	Full	Edit	—	View
Analytics	View	View	View	—	—	View
Billing	Full	Full	View	—	Full	—
Members & settings	Full	Full	Edit	—	—	—

Full = create, edit & delete. Edit = create & edit. View = view only. — = no access.

You can open this same matrix in the app any time: Settings → Members → View roles & permissions.

Who can assign roles

Owners and Administrators can invite anyone and assign any role, including other admins.
Managers can invite and remove teammates too, but only assign the lower roles — Agent, Billing Manager, or Viewer. They can't create or change admins or other managers.
Only an Owner or Administrator can change another Administrator's role.
Agents, Billing Managers, and Viewers can't manage members at all.

A workspace must always keep at least one Owner or Administrator. The last one can't be demoted or removed — add another first.

Inviting a teammate

Settings → Members → Invite member.
Enter the teammate's email and pick a role. The default is Agent; Owners and Admins can also pick Administrator, Manager, Billing Manager, or Viewer.
They get an email with a one-click join link.
Their row in Members stays in Pending until they accept.

To cancel a pending invite, click the ✕ next to it.

Open the ⋯ menu on a row and choose Change role. Changes take effect immediately — if a teammate is currently in the inbox, their permissions update on the next page load. You can only assign roles you're allowed to grant (see Who can assign roles).

Removing a teammate

Open the ⋯ menu on their row and choose Remove from workspace:

They lose access immediately.
Their inbox replies and tag changes stay attributed to them in the history.
Conversations they were handling go back to Unassigned.

If a teammate is removed and later re-invited, they pick up the same history under the same email.

Signing in

Every teammate manages their own login under Profile settings. Tuku supports email and password and magic-link sign-in.

There is no shared-login mode — each teammate gets their own seat, so inbox replies and changes are always attributed to the right person.